Experts in Call Center Outsourcing
Technology fuels rapid change in the way people interact with products and services. However, what people want when they contact customer service is a quick resolution delivered by an agent showcasing a positive attitude. We have the experience to construct processes that are both quick and customer friendly.
Depend on TelAssist to provide well qualified and helpful agents 24/7. After-hours, during business hours, or as needed, our agents will serve your callers in accordance with your specific instructions. Utilizing both scripting and decision tree logic enables our agents to effectively serve your callers' needs.
Customer Support Service
You want all of your customers to be cheerfully greeted by a knowledgeable person who is ready to help. You want each of your customers to be given a chance to express their issue and be resolved on the spot. You want your customers to be delighted, almost surprised by experiencing a great customer service experience.
Help Desk Service
Our customer service representatives will communicate easily with your supported users, freeing your gurus from constant interruptions. Our 24/7 support center is staffed with composed Customer Service Representatives ready to attend to the needs of your callers.
Escalation of Crucial Events
Day or night, holiday or not, urgent situations require a predictable and consistent response. Precisely managed escalation procedures deliver a reliable response while keeping the reaction time to a minimum.
One of the biggest challenges in delivering customer support across multiple channels is maintaining the consistency of the message. Keep your multi-channel communication in sync with your entire customer service delivery program.
Cloud computing improves the effectiveness of the outsourced engagement. Whether the undertaking is transactional or support based, first call resolution is not just cost effective; it is great customer service.