| Escalation Procedures |
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| Day or night, holiday or not, urgent situations require a predictable and consistent response. Precisely managed escalation procedures deliver a reliable response while keeping the reaction time to a minimum. |
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| Mission Critical |
| A defining moment in your company’s reputation is your response to a customer experiencing a mission critical failure. Confidence gained by quickly restoring order is so valuable that it practically can’t be measured. |
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Always available with 24/7 service |
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No surprises with clearly defined processes |
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Link a specialist to specific products/services |
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| Established Protocol |
| Bring more resources to your response plan with TelAssist’s defined dispatch protocol. Configure the framework to acquire the mandatory information needed to determine the response required. |
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Expedite the process as a reaction to severity or to duration |
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Explicitly define the severity of individual problems |
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No limit on the number of steps required in the progression of a single event |
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| Documentation and Reporting |
| An audit trail is systemically created with every action taken by a TelAssist agent / dispatcher. Additionally, all activity automatically completed by our communication server is recorded. |
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Events are documented in your local time |
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Dispatch sequences are humanly managed and documented |
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All call detail can be exported to create a custom report |
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| Inspired to Learn more? |
| Contact us to discuss your desired response plan. We welcome the opportunity to share our ideas on dispatching protocols and how TelAssist can become part of your emergency response strategy. |
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