Dispatch Professionals
Timely response delivered by our skillful agents. Effectively manage urgent
situations regardless of the time of day.
Escalation Procedures
 
Day or night, holiday or not, urgent situations require a predictable and consistent response. Precisely managed escalation procedures deliver a reliable response while keeping the reaction time to a minimum.
 
Mission Critical
A defining moment in your company’s reputation is your response to a customer experiencing a mission critical failure. Confidence gained by quickly restoring order is so valuable that it practically can’t be measured.
 
Always available with 24/7 service
No surprises with clearly defined processes
Link a specialist to specific products/services
 
Established Protocol
Bring more resources to your response plan with TelAssist’s defined dispatch protocol. Configure the framework to acquire the mandatory information needed to determine the response required.
 
Expedite the process as a reaction to severity or to duration
Explicitly define the severity of individual problems
No limit on the number of steps required in the progression of a single event
 
Documentation and Reporting
An audit trail is systemically created with every action taken by a TelAssist agent / dispatcher. Additionally, all activity automatically completed by our communication server is recorded.
 
Events are documented in your local time
Dispatch sequences are humanly managed and documented
All call detail can be exported to create a custom report
 
Inspired to Learn more?
Contact us to discuss your desired response plan. We welcome the opportunity to share our ideas on dispatching protocols and how TelAssist can become part of your emergency response strategy.
 
 
 
 
 
 
CALL US NOW 888.446.8854 TO LEARN HOW WE CAN HELP YOU
Oak Lawn: 6417 W. 87th Street, Oak Lawn, IL 60453  Phone: 708.430.1440
Chicago: 28 E. Jackson Blvd., Chicago, IL 60604  Phone: 312.706.2080
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