Inbound Contact Center Focused on Customer Service
We are passionate about delivering great customer service. Engage our
responsive and capable agents to serve your customers.
About Us
Our business provides 24/7 inbound call center services and customer contact solutions. What makes us an exemplary service provider is our close connections to our customers paired with our common sense solutions.
TelAssist History
We are a privately held corporation in business since 1947. The current president is the second- generation owner and has been in charge of our organization for over 26 years. We are located in suburban Chicago. All of our employees are area residents.
Always Available
Never closing is a never ending crusade to keep people, technology and telecommunications accessible 24/7. Our disaster plan is well thought out and tested on a quarterly basis.
  • Natural gas generator
  • Multiple telecommunication resource groups that can back-up one another
  • Two Internet access vendors
  • Full complement of critical system spares on site
  • Off-site hosted system for disaster
We Are Part Of the Community
Your service will be provided by Chicago area residents. In general, Midwesterners tend to be the most accent neutral and take pride in being a reasonable and hard working group. We will never utilize any offshore agents. We are strictly an American company.
Straight Forward Communication
We speak directly to your customers, so we understand what we do is critical to your business. Because of this intimate relationship, we deliver our service with a strong dose of honesty and attention to detail.
  • Every employee is legally bound to confidentiality
  • Solutions grounded in reality
  • No over-promising
  • Dedicated customer support
Experts In Customer Contact
Technology fuels rapid change in the way people interact with products and services. However, what people want when they contact customer service is a quick resolution delivered by an agent showcasing a positive attitude. We have the experience to construct processes that are both quick and customer friendly.
Want to Interview Us?
We feel fortunate to have an opportunity to serve new customers. Give us a call to try out our can-do attitude. We welcome the chance to share ideas and to discuss your customer contact needs.
Oak Lawn: 6417 W. 87th Street, Oak Lawn, IL 60453  Phone: 708.430.1440
Chicago: 28 E. Jackson Blvd., Chicago, IL 60604  Phone: 312.706.2080
Copyright © 2012 - TelAssist